FAQS

Contact NHES Care for a chat and discuss with us on how we can support and provide suitable care for you.

How do I arrange a care service with NHES Care?

Contact us and make an appointment for us to visit you for a chat about how NHES Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

What if I don’t like my care package or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

What tasks will my care worker carry out?

We will agree a ‘Care Plan’ which details exactly your preferences which becomes the work list for each day. Care plans frequently evolve, and we check regularly to ensure that the care we are providing is appropriate.

Is there anything that my care worker is not able to do?

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the NHES Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local NHES  Care team.  

Will I have the same care worker each day?

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular client. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum. 

What about my personal security?

Every member of the NHES Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. 

How can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit, the care worker will write the details of activities undertaken during the visit in the daily care record which will be reviewed regularly by the senior case manager.

How do I pay for my care?

We will send you a bill once a fortnight. Please contact the office to discuss ways of payments.

How much do NHES Care services cost and can I get any help with the fees?

We will put together a detailed plan for each client which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or NHS funding.

What happens when the office is closed?

Our offices are normally open from 9:00 am to 5:00 pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 5:00 pm to 9:00 am. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

What safeguards do I have?

NHES Care is registered with CQC This set the minimum standards by which we operate. Each staff has a full enhanced DBS checked prior to commencement employment. We also carry Public Liability insurance.