FAQS

Contact NHES Care for a chat and discuss with us on how we can support and provide suitable care for you.

 Contact us and make an appointment for us to visit you for a chat about how NHES Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

We will agree a ‘Care Plan’ which details exactly your preferences which becomes the work list for each day. Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the NHES Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local NHES Care team.  

This depends on how many care visits you have each week. We rarely have just one care worker assigned to a particular client. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum. 

NHES Care accept couples and we provide individualised care according to personal assessment.

 

Every member of the NHES Care team has been through a rigorous vetting procedure before they start working with us.  In addition, all staff will always be in uniform and carry a personalised identification card which shows their name and photograph. We also have also have a Public Liability insurance.

 

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit, the care worker will write the details of activities undertaken during the visit in the daily care record which will be reviewed regularly by the Registered Manager.

We will put together a detailed plan for each client which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or NHS funding.

Our experience tells us that people’s care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

Termination of the contract on both parts – service User/ NHES Care can be give two weeks

. Ktes or receiving NHES Care requires  4 weeks notice to terminate contract

Where there’s significant non-payment of fees by a client.

Where a client behaviour can no longer be managed by the service provider

Where client care support is not provided by us

Client needs to go to hospital on full time basis

Our offices are normally open from 9:00 am to 5:00 pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 5:00 pm to 9:00 am. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

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