How do I arrange a package of care?

Feel free to contact NHES care on the telephone number or email address provide on our website. We will then make an appointment to visit you for an assessment and discuss ways we can support and care for you according to your needs.

What will my package of care be like?

We will agree a ‘Care Plan’,  based on the assessment of your own needs. This will be the daily care provided. Care plans will be frequently  reviewed to ensure that the care provided is safe and meeting your needs.

Will my family be involved?

We will work closely with your family, they will be involved in setting the plan of care to suit your needs

Is there anything that my carer is not able to do?

Carers will be working according to your care plan, if there is anything which you would require them to do outside the agreed care plan, we are happy to discuss with you and see how we can support you

Will I have the same carer each day?

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular client. This allows for other carers to familiarise with your care needs for periods of time where your carer may be away on holiday, however, we do try to keep the number of your visiting carers to an absolute minimum.

How will I identify my carer?

Every member of the NHES Care team will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.

How do I pay for my care?

We will send you a bill once every fortnight. Please contact the office to discuss ways of payments.

How much do will I pay and can I get any help with the fees?

We will put together a detailed plan  as well as setting out the care to be delivered which will show the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or NHS funding

What happens when the office is closed?

Our offices are normally open from 09:00 am to 5:00 pm Monday to Friday.  We  also operate an out-of-hours emergency service which is manned 24 hours seven days a week to assist with any emergencies about your care.